Privacy Policy

1. Information We Collect

CallAlly collects information you provide directly to us, including:

• Business name, contact information, and service details
• Phone call recordings and transcripts for quality assurance
• Lead information captured during calls (caller name, phone, address, issue description)
• Payment information processed securely through Stripe

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI dispatcher services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Train and improve our AI models (with anonymized data)

3. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure data centers, and regular security audits. All payment processing is handled by Stripe, a PCI-DSS compliant payment processor.

4. Data Retention

We retain call recordings and lead data for 90 days by default. You may request deletion of your data at any time by contacting us at privacy@callally.com.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format

6. Contact Us

For privacy-related inquiries, contact us at:
Email: privacy@callally.com
Phone: (650) 201-5786
Address: Orlando, FL